The Fork Lift Truck Association (FLTA) has awarded Bristol Forklifts the highly-coveted Customer Focus Award for the firm’s commitment to delivering excellent sales, service and customer support.
At an internationally-attended awards ceremony, Bristol Forklifts became the third recipient of the national award – in recognition of the company’s outstanding technical expertise and customer commitment.
FLTA Chief Executive Peter Harvey said: “This award recognises the company that has demonstrated exceptional commitment, putting its customers squarely at the heart of its business and embodying the Association’s core principles of productivity, integrity and safety.
“Bristol Forklifts has shown real technical excellence to deliver bespoke solutions in two entirely different applications. The first involved the development of a semi-permanent safety cage for an order picker, while the second saw them develop a diesel fork lift that combined the qualities of a stevedore truck with a container specification.”
Accepting the honour, Ian Mounce said: “We are really pleased to see our efforts recognised by our peers.
“We take pride in being able to provide our customers with the highest levels of service – whether it be specifying an appropriate ‘off-the-peg’ forklift for a small warehouse operation, or designing and manufacturing a set of bespoke equipment for highly specialist applications.”
The decision to choose Bristol Forklifts for this honour was based on the delivery of bespoke solutions for Walker Logistics and Bristol Port Company.
Mr Mounce explains: “At Walker Logistics, they needed a semi-permanent, liftable cage solution that operators could bring pallets into, as well as work. We took up the challenge – by modifying a Mitsubishi order picker with a bolt-on cage that was designed to meet their every requirement.
“At Bristol Port Company, the customer needed trucks that were suitable for stevedoring, as well as container tasks. We worked in close partnership to deliver them exactly the trucks they needed – with lowered cabs, diesel particulate filters, LED headlamps, additional lighting and custom livery… and much more.
“Our main objective is to ensure that – whatever your need – we can deliver it. And none of this would be possible without our team’s passion, expertise, and dedication. I’m extremely proud to be part of it.”
Photo: Customer Focus Award – Martin McVicar of Combilift, Winner Ian Mounce of Bristol Forklifts and Jonny Gould